On Demand Transport Service

A new On Demand Transport service is being trialed in our community.

This service was an election commitment that I made and I'm pleased to say that the service began on 28 March 2022.

On demand transport is a flexible, minibus service that connects you to the wider public transport network and other essential services such as shopping, healthcare and employment.

The trial will run for two years and the Department of Transport and Main Roads will be actively monitoring and evaluating the service to best respond to community needs.

If you are in the service area, you'll be able to travel from a pickup point near your home to one of the key locations within your roam zone.

 

Where You Can Travel?

The service operates in two roam zones.

  • Roam zone A – Pacific Pines and parts of Oxenford, Maudsland and Gaven
  • Roam zone B – Nerang/Highland Park and parts of Worongary.

You can travel to or from a pickup point close to your home to one of the key locations within your roam zone.

In roam zone A you can travel to/from:

Key location On demand stop location
Helensvale station Bus stop A within the bus station on the western side of the station, Town Centre Drive
Pacific Pines Town Centre The bus stop on Pitcairn Way, near the southern entrance to the centre
Westfield Helensvale The bus bay on the southern side of the shopping centre; near entrance D (close to Woolworths, The Market, Suncorp)

In roam zone B you can travel to/from:

Key location On demand stop location
Nerang station Bus stop D within the bus station on the eastern side of the station on Boulton Drive
Nerang Town Centre - North The bus stop at 5 Price Street, outside the Hinterland Medical Centre
Nerang Town Centre - Central At 31 Price Street, between Lavelle and Ferry Streets
Nerang Town Centre - South The bus stop on the southern side of Price Street between Earle Plaza and Nerang Fair
Nerang Mall The bus stop on New Street, near the southern entrance to the mall
My Centre Nerang The bus stop on Station Street, near the eastern entrance to the centre

To travel beyond your roam zone, simply transfer to a bus, train or tram service at any key location using your go card.

For more information on roam zones, please go to: On demand Gold Coast travel area | Translink

 

When You Can Travel?

Bookings can be made at any time for trips during these operating hours:

  • Weekdays from: 5.30am to 9pm
  • Weekends from: 8am to 5pm

When you book, you'll be given a window for arrival of your service. This could be up to 30 minutes - the actual wait time will depend on how busy the service is and how many other customers have booked.

 

How To Book?

You can pre-book your on demand service by downloading the Translink On Demand app via the App Store(Link opens in new tab/window) or Google Play(Link opens in new tab/window), online(Link opens in new tab/window) or by calling 13 12 30.

The Translink On Demand app allows you to easily:

  • pre-book your on demand services using your smartphone
  • track the arrival of your service with real-time notifications and an in-app map
  • pre-book your trip up to four weeks in advance with recurring bookings.

When you book you'll be given a window for arrival of your service. This could be up to 30 minutes - the actual wait time will depend on how busy the service is and how many other customers have booked.

We'll notify you approximately 15 minutes before your service arrives to confirm your driver is nearby.

 

Fares and payments?

This trial is part of our integrated transport network so normal fares and zones apply.

Travel on demand using your go card – simply touch on and off when you board and leave your service.

Your fare will be based on the number of zones you travel through.

 

Seniors and veterans travel free

On demand transport is free for seniors and veterans travelling during off-peak hours (8.30am to 3.30pm on weekdays and all day on weekends).

To be eligible, you must be a resident of the Gold Coast and you must have a sticker on your Seniors go card. Find out more.

You will still need to book your trip - you won't be able to board without a booking.

 

Feedback

TMR will be actively monitoring and evaluating the service to best respond to community needs.

The TMR team will be visiting each roam zone during the trial period to get your feedback.

You can also provide feedback using this online form (select general feedback) or call the Department on 13 12 30 to let us know what you think!